Privacy Policy

Last updated October 16, 2026

The Biggest Nerd LLC (“we”, “us”) runs The Biggest Nerd, an AI chat assistant that businesses add to their own websites. This policy explains what information we handle, why, and what you can ask us to do with it. We have tried to write it so it can be read in one sitting.

Two kinds of people

Customers are the businesses that sign up and put the assistant on their site. For their account and billing information, we decide how it is used and this policy applies directly.

Visitors are the people who chat with an assistant on a customer’s site. We process those conversations on the customer’s behalf and on their instructions: the customer decides to run the assistant, what it is taught, and what happens to the conversations and contact details it collects. If you chatted with an assistant on someone else’s website, that business’s own privacy policy is the one that governs, and they are the right first contact. We will help them answer you.

What we collect

From customers

Account details: your email address and shop name. Your password is stored only as a one-way bcrypt hash; we cannot read it.
Billing: payments are taken by Square. Card details are entered into Square’s own form and go directly to Square, never to our servers. We keep the Square customer and subscription identifiers, your plan and its status.
What you teach the assistant: the page addresses, sitemaps, product feeds and notes you give it, and the text we read from them.

From visitors to a customer’s site

Conversations: the questions asked, the assistant’s replies, and the address of the page the chat happened on.
An anonymous visitor ID: a random identifier kept in the browser’s session storage so a conversation holds together while the tab is open. It is not a cookie, it is not linked to an identity, and the browser discards it when the tab is closed.
Contact details, only if offered: when the assistant cannot help, it may offer to pass a name, email address or phone number to the business, along with the question asked. Nothing is collected unless the visitor types it in.
IP addresses: used briefly, in memory, to stop abuse and limit how fast requests can be made. They are not stored with conversations or leads.

From visitors to this website

Analytics: we use Google Analytics on thebiggestnerd.com to understand which pages are read and whether people sign up. It uses cookies and collects information such as pages viewed, approximate location, device and browser. Google Analytics does not run inside the chat assistant on customers’ sites.
Sign-in: a session cookie keeps you signed in to the dashboard.

How we use it

To run the service: answer visitors from the material a customer provided, show the customer their conversations and leads.
To bill for it, and to tell customers about their account, usage and changes to the service.
To keep it secure and working: preventing abuse, investigating faults, and measuring which systems answered which question.
To improve this website and understand which pages lead to signups.

Answers are produced on servers we run ourselves in the United States. Visitors’ questions and customers’ material are not sent to a third-party AI provider.

We do not sell personal information. We do not use customers’ material or visitors’ conversations to train a public AI model, and we do not use them for advertising.

Who we share it with

Only the services needed to run The Biggest Nerd, each for its own part:

Square processes payments and stores card details.
Resend delivers our email: account mail, new-lead notifications and the weekly summary.
Google provides website analytics on this site, as described above.

We will also disclose information where the law requires it, and if the business is ever sold or merged, to the new owner under the same commitments.

How long we keep it

Account and assistant data is kept while the account is open.
Deleting an assistant from the dashboard deletes everything that belongs to it: its sources, conversations and collected leads.
To close your account and delete its data, email [email protected]. We will confirm when it is done.
Billing records are kept as long as tax and accounting law requires.

Your choices and rights

You can ask us for a copy of the personal information we hold about you, to correct it, or to delete it, by emailing [email protected]. Depending on where you live — including California and other US states with privacy laws — you may have further rights, and we will honor them. We will not treat you differently for asking.

You can block or delete analytics cookies in your browser, or use Google’s Analytics opt-out add-on. The chat assistant works either way.

If you are a visitor asking about a conversation on a customer’s site, we will pass your request to that business, since the conversation is theirs.

Security

Data is sent over encrypted connections, passwords are hashed, payments never touch our servers, and each assistant only answers on the websites its owner has registered. No system is perfectly secure; if something goes wrong that affects your information, we will tell you.

Children

The Biggest Nerd is a service for businesses and is not directed at children under 13. We do not knowingly collect their information; if you believe we have, contact us and we will delete it.

Where data is held

We are based in the United States and our servers are in the United States. If you use the service from elsewhere, your information is processed there.

Changes

If we change this policy we will update the date at the top, and tell customers by email before any change that affects how their data is used.

Contact

The Biggest Nerd LLC
512 Dalewood Dr, Dalton, GA 30720, United States
[email protected] · +1 706-383-7207