AI chatbot for customer service and sales
The AI chatbot for your website that won’t make things up
Someone to answer at two in the morning, from your own pages and policies — because most shoppers who ask a question and get no reply do not come back. Load your product feed and it answers on prices and stock, catches the ones about to leave, and suggests what goes with what they asked about.
- 40 replies free
- No card required
- One line to install
Installs on anything you can paste a line of HTML into
- platforms with step-by-step install guides
- 7
- line of HTML to install it anywhere
- 1
- answers, including at two in the morning
- 24/7
- replies a month free, with no card
- 40
How it works
Running in the time it takes to make a coffee
Point it at your pages
Give it the address of your shipping page, your returns policy, your FAQ. It reads them itself. Paste in anything that is not written down anywhere yet.
Paste one line
A single script tag, before the closing body tag. Nothing to install, no app to approve, no plugin on most platforms.
Read what they asked
Every conversation is yours to read, with the questions it could not answer flagged. Those are the gaps worth filling.
<script src="https://thebiggestnerd.com/widget.js" data-key="your-key" async></script>What it does
One chatbot that answers, then sells
Every feature is part of the same chatbot, on the website you already have. The plan decides how many replies you get and which features are switched on — there are no add-ons.
The part you worry about
It will not make things up about your shop
This is the thing most shop owners are right to be nervous about. An assistant that invents a 60-day return window has made a promise you have to keep.
The Biggest Nerd answers from the material you gave it and nothing else. Ask it something your pages do not cover and it says so, then points the customer to you — rather than guessing at what shops usually do. It never claims an order has shipped or been refunded, because it cannot see your orders.
A customer asks
“Can I return this after 40 days?”
What a guessing bot says
Of course! Our returns policy allows returns within 60 days of purchase.
What this says
Our returns page only covers the first 30 days, so I can’t promise anything past that — I’d rather not guess. Drop the team a line and they’ll tell you for certain.
Pricing
Priced on replies, because you can picture replies
One subscription, every feature — answering customers and helping them buy. Start free with no card, and pages and notes are never metered.
Trial
$0
Enough to put it on your shop and watch it answer real customers.
- 40 replies a month
- Unlimited pages and notes
- Chat assistant
- Answer gaps
Starter
$59/mo
One shop, answering around the clock.
- 500 replies a month
Everything in Trial, plus
- Sitemap and feed training
- Product questions
Growth
$199/mo
Busier shops, with leads and clickable questions.
- 3,000 replies a month
Everything in Starter, plus
- Clickable questions
- Lead capture
- Upselling and cross-selling
Scale
$999/mo
High traffic, several brands, and leads where your sales team works.
- 25,000 replies a month
Everything in Growth, plus
- CRM-ready export
- Direct CRM sync — soon
Questions
Before you paste anything into your shop
Can it invent a policy I do not have?
No. It answers only from the pages and notes you give it. Ask it something they do not cover and it says so and points the customer to you, rather than guessing at what shops usually do. It also cannot see your orders, so it will never claim something has shipped or been refunded.
What do I have to do to set it up?
Give it the address of your shipping page, your returns policy and your FAQ, and paste one line into your site. It reads the pages itself. Most shops are done in a few minutes.
Which platforms does it work on?
Anywhere you can paste a line of HTML — Shopify, WordPress, WooCommerce, Squarespace, Wix, BigCommerce, Webflow or a hand-built site. There is nothing to install and no app to approve.
What does it cost?
A free tier of 40 replies a month with no card required, then $59 a month for 500 replies, $199 for 3,000 and $999 for 25,000. One subscription covers every feature — there are no add-ons. For comparison, Intercom bills its AI at $0.99 per resolution, so the same volumes would cost $495, $2,970 and $24,750 a month in resolution fees alone, before seats.
What happens when it does not know something?
It says so and suggests contacting you, and the question is flagged in your dashboard. Those flagged questions are the useful half of the product: each one is a gap in what you have written down.
Where to next
Pick the question you actually came with
Putting it on my site
One line, the same line everywhere. Where it goes, and what goes wrong, is different on each.
I already pay for something else
What they charge, what we charge, and what they are genuinely better at — with their own prices, dated.
Is it for a business like mine?
The questions your own customers ask at nine in the evening, and what changes when something answers them.
Or just see what it costs →Try it on the shop you already have
Forty replies free, no card, and one line to take it out again if you hate it. The bubble in the corner of this page is the product itself — ask it something.