A LiveChat alternative that includes a thousand replies, not ten resolutions
This page is about LiveChat, LiveChat the product at livechat.com, from the team behind ChatBot.com — not live chat software in general.
The AI allowance is small next to the seat price: ten AI resolutions a month on Essential, and every 50 more is $49.50.
Side by side
LiveChat’s figures are their own published prices, read October 2026 from their pricing page. Prices move — worth checking before you decide.
| LiveChat | The Biggest Nerd | |
|---|---|---|
| What AI is billed on | Resolutions (a chat the AI solved, however many questions) | Replies (one answer to one question) |
| AI included at the entry price | 10 resolutions on Essential, $19–$25 per seat | 1,000 replies for $49/mo |
| More AI | $49.50 per 50 resolutions | Growth: 5,000 replies for $149/mo |
| Live chat with your team | Yes — it is the core product | No. It answers, then takes contact details for you to follow up |
LiveChat vs The Biggest Nerd: prices
Prices checked October 2026.
| Plan | Price | Includes |
|---|---|---|
| Essential | $19/seat/mo yearly, $25 monthly | 1 AI Agent, 10 AI resolutions a month |
| Growth | $79/seat/mo yearly, $99 monthly | 10 AI Agents, 200 AI resolutions a month |
| Extra AI resolutions | $49.50 per 50 | On Essential or Growth |
| Plan | Price | Includes |
|---|---|---|
| Starter | $49/mo | 1,000 replies |
| Growth | $149/mo | 5,000 replies |
| Scale | $449/mo | 20,000 replies |
| Remove branding | No fee on any plan | |
One answer is one reply on every plan; lead capture is included from Starter. Yearly billing is 12 months for the price of 10. New monthly plans get 30% off the first 3 months. Want to run your own numbers? Try the chatbot cost calculator.
What LiveChat is better at
Live chat done properly: an inbox your team answers from, chat supervision and takeover on Growth, visitor tracking, proactive campaigns, and Messenger, WhatsApp and SMS alongside website chat. Its AI is billed only on chats it actually solved, however many questions were in them.
Stay with LiveChat if
your team chats with customers live and the AI is there to take the first questions, or you want website chat, Messenger, WhatsApp and SMS in one inbox.
Questions
Is this a drop-in replacement for LiveChat?
Not in every respect, and it would be dishonest to say so. Live chat done properly: an inbox your team answers from, chat supervision and takeover on Growth, visitor tracking, proactive campaigns, and Messenger, WhatsApp and SMS alongside website chat. Its AI is billed only on chats it actually solved, however many questions were in them. What it replaces is the part that answers customers' questions from your own pages, at a flat price.
What does LiveChat cost?
Essential $19 per seat per month billed yearly ($25 monthly) with 10 AI resolutions a month; Growth $79 billed yearly ($99 monthly) with 200. Extra AI resolutions are $49.50 per 50, and Enterprise is custom. Checked October 2026 against their published pricing — worth confirming, since prices move.
What does this cost?
$49 a month for 1,000 replies, with lead capture included, no per-seat or per-resolution fee and no branding fee. Yearly is 12 months for the price of 10, and new monthly plans get 30% off the first 3 months. Every account starts with a 3-day free trial of every Growth feature, no card.
How long does moving take?
One script tag before the closing body tag, and the addresses of your shipping, returns and FAQ pages. Most shops are answering within a few minutes, and you can leave the old one running while you try it.
Comparing something else?
Or see every chatbot alternative compared on one page.
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By industry
- AI chatbot for small business
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- AI chatbot for real estate
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- AI chatbot for dental practices
- AI chatbot for law firms
- AI chatbot for salons and spas
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Try it on the shop you already have
3 days of every Growth feature, no card, one line to install and one line to remove. Leave LiveChat running while you decide.