An AI chatbot for your Shopify site that answers from your own pages
Most Shopify support email is three questions — where is my order, do you ship here, can I return this. The first needs your order system; the other two are answered straight out of your shipping and returns pages.
Installing it on Shopify
Shopify themes are Liquid templates, and every page on the shop renders through one layout file. Putting the script there means it loads on the product pages, the cart and the policy pages without touching anything else.
<script src="https://thebiggestnerd.com/widget.js" data-key="your-key" async></script>Your own key is in the dashboard once you sign up.
- 1From the Shopify admin, go to Online Store, then Themes.
- 2On your live theme, open the three-dot menu and choose Edit code.
- 3Under Layout, open theme.liquid.
- 4Scroll to the bottom and paste the script immediately before the closing </body> tag.
- 5Save. The bubble appears on the storefront straight away — you may need a hard refresh.
The thing that usually catches people out
Shopify keeps a separate checkout, and apps cannot inject scripts into it on anything below Shopify Plus. The assistant will answer everywhere on the shop but not on the checkout page itself. That is usually what you want: somebody mid-payment should not be interrupted.
It will not make things up about your shop
This is the part worth being careful about. An assistant that invents a 60-day return window has made a promise you have to keep. The Biggest Nerd answers from the material you gave it and nothing else — ask it something your pages do not cover and it says so, then points the customer at you.
Questions
Will it slow my Shopify shop down?
No. The script is loaded asynchronously and is a few kilobytes, so the page finishes rendering whether or not the assistant has loaded. If our service is unreachable the bubble simply does not appear, and nothing else on your shop changes.
Can it make up a policy I do not have?
It answers only from the pages and notes you give it. Ask it something they do not cover and it says so and points the customer to you, rather than guessing at what shops usually do. It also cannot see your orders, so it will never claim something has shipped.
Do I need a developer to install it on Shopify?
No. It is one line pasted into Shopify, in the place described above. If you can edit your theme or your site settings you can install it.
What does it cost?
There is a free tier of 40 replies a month with no card required, and paid plans from $59 a month. You are billed on replies because that is the thing you can picture.
Other platforms
Put it on your Shopify site today
40 replies free, no card, one line to install and one line to remove.