A Freshchat alternative that does not sell AI by the session pack

Not in every respect, and it would be dishonest to say so. Being a Freshworks helpdesk: a shared inbox, chat on your website and inside mobile apps, email, roles and permissions, and a free plan for up to 10 agents if you want people answering. If you already run Freshdesk or another Freshworks product, it sits alongside them. What it replaces is the part that answers customers' questions from your own pages, at a flat price.

Free for up to 10 agents, without the AI agent. Growth $19, Pro $49 and Enterprise $79 per agent per month, billed annually. The Freddy AI Agent is $49 per 100 sessions on paid plans, with the first 500 sessions included once per account. Checked October 2026 against their published pricing — worth confirming, since prices move.

$49 a month for 1,000 replies, with lead capture included, no per-seat or per-resolution fee and no branding fee. Yearly is 12 months for the price of 10, and new monthly plans get 30% off the first 3 months. Every account starts with a 3-day free trial of every Growth feature, no card.

If you want people rather than AI answering chats, the Free plan covers up to 10 agents for $0. For AI answers it is not: $49 buys 100 Freddy sessions against 1,000 replies here, though a session can hold several questions, so the gap depends on how much each visitor asks. Where we come out ahead is total cost for a site that wants leads and no vendor logo: one answer is one reply, lead capture is on every plan, and there is no branding fee.

One script tag before the closing body tag, and the addresses of your shipping, returns and FAQ pages. Most shops are answering within a few minutes, and you can leave the old one running while you try it.