A Tidio alternative that includes a thousand replies, not fifty
Conversation caps that are small for the price. Fifty AI conversations is a busy afternoon for a shop with traffic, and a conversation is billed whether or not the AI solved anything.
Side by side
Tidio’s figures are their own published prices, read October 2026 from their pricing page. Prices move — worth checking before you decide.
| Tidio | The Biggest Nerd | |
|---|---|---|
| What you are billed on | Conversations (a whole chat, however many messages) | Replies (one answer to one question) |
| Entry AI allowance | 50 AI conversations from $32.50/mo | 1,000 replies for $49/mo |
| Live chat with your team | Yes — it is the core product | No. It answers, then takes contact details for you to follow up |
| When it does not know | Hands over to a human in the inbox | Says so, captures a lead, and flags the gap in your dashboard |
Tidio vs The Biggest Nerd: prices
Prices checked October 2026.
| Plan | Price | Includes |
|---|---|---|
| Lyro AI Agent | From $32.50/mo | 50 AI conversations |
| Growth | From $49/mo | 250 billable conversations |
| Plan | Price | Includes |
|---|---|---|
| Starter | $49/mo | 1,000 replies |
| Growth | $149/mo | 5,000 replies |
| Scale | $449/mo | 20,000 replies |
| Remove branding | No fee on any plan | |
One answer is one reply on every plan; lead capture is included from Starter. Yearly billing is 12 months for the price of 10. New monthly plans get 30% off the first 3 months. Want to run your own numbers? Try the chatbot cost calculator.
What Tidio is better at
Live chat with humans. Tidio is a helpdesk first, with a shared inbox, a mobile app for answering yourself, flows and email in one place — if you want to chat with customers in person, it does that well.
Stay with Tidio if
you or your staff want to chat with customers live, and the AI is a helper rather than the whole point.
Questions
Is this a drop-in replacement for Tidio?
Not in every respect, and it would be dishonest to say so. Live chat with humans. Tidio is a helpdesk first, with a shared inbox, a mobile app for answering yourself, flows and email in one place — if you want to chat with customers in person, it does that well. What it replaces is the part that answers customers' questions from your own pages, at a flat price.
What does Tidio cost?
The Lyro AI agent from $32.50 a month for 50 conversations; the Growth helpdesk plan from $49 a month for 250 billable conversations. Checked October 2026 against their published pricing — worth confirming, since prices move.
What does this cost?
$49 a month for 1,000 replies, with lead capture included, no per-seat or per-resolution fee and no branding fee. Yearly is 12 months for the price of 10, and new monthly plans get 30% off the first 3 months. Every account starts with a 3-day free trial of every Growth feature, no card.
How long does moving take?
One script tag before the closing body tag, and the addresses of your shipping, returns and FAQ pages. Most shops are answering within a few minutes, and you can leave the old one running while you try it.
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Try it on the shop you already have
3 days of every Growth feature, no card, one line to install and one line to remove. Leave Tidio running while you decide.