An AI chatbot for your BigCommerce site that answers from your own pages
BigCommerce catalogues tend to be large and the product questions specific. The assistant answers from whatever you have written down, which is usually more than a customer will dig through.
Installing it on BigCommerce
BigCommerce has a Script Manager that keeps third-party code out of the theme files entirely, which means a theme update cannot remove it.
<script src="https://thebiggestnerd.com/widget.js" data-key="your-key" async></script>Your own key is in the dashboard once you sign up.
- 1In the admin, open Storefront, then Script Manager.
- 2Choose Create a Script.
- 3Set Location to Footer, Pages to All pages, and Script type to Script.
- 4Paste the script into the box and save.
The thing that usually catches people out
BigCommerce's checkout is separate and Script Manager will not place anything there unless the script is marked for checkout specifically. Leave it off the checkout: a chat bubble over a payment form costs more sales than it saves.
It will not make things up about your shop
This is the part worth being careful about. An assistant that invents a 60-day return window has made a promise you have to keep. The Biggest Nerd answers from the material you gave it and nothing else — ask it something your pages do not cover and it says so, then points the customer at you.
Questions
Will it slow my BigCommerce shop down?
No. The script is loaded asynchronously and is a few kilobytes, so the page finishes rendering whether or not the assistant has loaded. If our service is unreachable the bubble simply does not appear, and nothing else on your shop changes.
Can it make up a policy I do not have?
It answers only from the pages and notes you give it. Ask it something they do not cover and it says so and points the customer to you, rather than guessing at what shops usually do. It also cannot see your orders, so it will never claim something has shipped.
Do I need a developer to install it on BigCommerce?
No. It is one line pasted into BigCommerce, in the place described above. If you can edit your theme or your site settings you can install it.
What does it cost?
There is a free tier of 40 replies a month with no card required, and paid plans from $59 a month. You are billed on replies because that is the thing you can picture.
Other platforms
Put it on your BigCommerce site today
40 replies free, no card, one line to install and one line to remove.